Our Policies and Your Security

Competition T's & C's Security
Refunds Postage & Shipping
Privacy Credit
Complaints  


Blushing Toms regards every person who contacts them, for any reason whatsoever, to be a valued customer.

Blushing Toms is committed to providing the best customer service possible and will endeavour to process each enquiry as quickly as possible.

Blushing Toms are committed to providing our customers with high quality service which meets their reasonable expectations.

Blushing Toms recognises that our customer's needs are as unique and varied as the individuals themselves. Business will be fair and completed in an appropriate time frame and our customers will be treated with honesty and integrity at all times.

Terms & Conditions - The following terms and conditions apply to any competition entered into either on online or in person.

Refunds - If you wish to return your purchase please contact us at Contact Us to discuss what options are available to you.

As we are a small business we are unable to provide refunds if you change your mind.  However you are entitled to choose a refund OR credit OR exchange (if product is available), if the product you bought is:

Please keep your receipt for proof of purchase.  Return postage will be reimbursed at Blushing Toms discretion.

 

Complaints – Answers to any enquiry or complaint will be easy to understand. They will be clear, concise, and straight to the point and directly address the original enquiry or complaint.  All people making a complaint will be treated with courtesy. 

We strive to resolve all complaints within 7 days.

Customers will be given an approximate timeframe at the time they make their complaint.  Customers will be informed of the progress of their complaint regularly, especially if there are any delays or changes to what has been agreed.

Customers will be informed of any changes to our products or services as a result of their complaint.

Where appropriate, customers who have had a complaint resolved will be contacted at a later date to see if they are happy with how their complaint was handled. 



Security - Blushing Toms takes the security of your personal information very seriously. We use industry standard encryption technology, authentication, and digital certificates and secure commerce servers to protect your information from unauthorised use.
When you process an order with Blushing Toms all of your personal information, including credit card details, are encoded with 128 bit public key encryption. Our Web site uses Secure Socket Layer (SSL) encryption technology, which creates a secure transaction environment on the Internet. Most of today's browsers support SSL technology, including Microsoft Internet Explorer and Netscape Navigator.
Remember, in the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.



Privacy – At Blushing Toms we strictly adhere to a Privacy Policy to ensure your personal information is kept confidential.  We ask for your details when you make a purchase online, or request further information about a product, or if you are a registered business, and have a wholesale enquiry.
The information you provide is only used for the purposes of order fulfilment, and providing you with information if requested.  From time to time we may provide you with bonus offers, send e-mail newsletters outlining special offers, new product launches that we feel may be of interest to you.
If you do not wish to receive this information, please notify us via email at unsubscribe@blushingtoms.com .
Automatic Collection of Information
We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals/companies.
Data collection and purpose Specification
We collect the personal data that you volunteer whilst using our website only. We do not collect information about our visitors from other sources, such as public records or bodies, or private organizations. We may use your personal data only to communicate with you, via email or normal post, if you consent to this and join our email list.
Providing Visitors with Anonymous Access
You can access our web site and browse our store without disclosing your personal information. Your ISP may be logged for the purposes of Quality Assurance, and website statistical purposes only.
Your personal information is never passed on to a third party.
Blushing Toms always keeps your personal information private, and we will not forward this information onto any other party.

When we process your order on our Web site we need information such as credit card and delivery details. This information is encrypted using industry standard technology and collected on our secure e-commerce servers.

If you would like more information about Blushing Toms security, or if you have any questions about our privacy policy please contact us at info@blushingtoms.com


Postage & Shipping – All orders within Australia will be received by the customer within 7 days of the order being placed.  If the item is required earlier than this timeframe alternate shipping types can be arranged by contacting Blushing Toms via info@blushingtoms.com.  These arrangements will be on an ‘as needs’ basis.



Credit Policy – Payment for goods purchased from Blushing Toms must be made at point of sale or if the method of payment does not allow for this, within 7 days of purchase.  If payment is not received within 7 days the order will be cancelled.